Welcome to Lumeira Wellness

Lumeira is a sanctuary of renewal. Entry into our spaces signifies your acceptance of these Terms and Conditions, designed to honor your journey, safeguard your wellbeing, and uphold the sacred environment we cultivate. We invite every guest to engage with mindfulness and respect for the land, the community, and the shared experience.

Booking and Payment Policies

• All bookings are subject to availability and confirmation.
• Lumeira welcomes both confirmed bookings and walk-in guests, subject to availability.
• Advance reservations are recommended, particularly for treatments and Wellness Journeys.
• A 50% deposit is required to confirm individual treatments.
• Full payment is required to confirm packages, group bookings, and special programs.
• Accepted payment methods: Visa, Mastercard, Debit Cards, Online Payment (Doku), Bank Transfer, and Cash.
• Advance booking is essential; reservations are confirmed only upon receipt of full payment.

Cancellation and Rescheduling

• Individual bookings: Cancellations must be made at least 12 hours prior to your scheduled time.
• Group bookings or extended treatments: Cancellations must be made at least 24 hours prior.
• Late cancellations will result in forfeiture of the deposit.
• Payments are non-refundable but may be transferred once to a new booking date if rescheduled within the cancellation window.
• In the rare event that Lumeira Wellness must cancel a booking, any payment made will be fully refunded.

Arrival and Parking

Parking and transfers

Use Nuanu Parking 1 for parking and drop-offs, including taxis and app-based transport. Complimentary electric shuttles run from the entrance to Lumeira. Allow time for the transfer before a scheduled appointment.

Nuanu entry

Nuanu entry is included with advance bookings for a Wellness Pass, treatment, package or Restaurant Voucher. Arrange the booking and payment online or through Reservations before entering Nuanu. Present the entry QR code at the Nuanu box office.

Without an advance booking, arrange and pay for the visit before entering or purchase a separate Nuanu entry ticket at the box office. Guests already inside Nuanu can come directly to Lumeira.

Scheduled appointments

Please arrive at Lumeira at least 30 minutes before a scheduled treatment or booked wellness journey. Late arrival may shorten the appointment. The full service fee still applies.

Vehicles and belongings

Please note that Lumeira Wellness is not liable for any loss or damage to vehicles or contents therein.

Guest Consent and Consultation

All guests must complete a health consultation form and sign a consent waiver before using treatment rooms, thermal areas, or hydrotherapy facilities. This ensures that your experience is guided with personalized care and safety.
Personal data collected in this process will be handled in accordance with privacy and data protection principles.

Treatments and Wellness Journeys

• Treatments and Wellness Journeys are delivered by trained practitioners and facilitators.
• Guests are responsible for informing Lumeira of any medical conditions, injuries, pregnancy, or special considerations prior to their experience.
• Lumeira reserves the right to adjust, modify, or decline a treatment if it is deemed unsuitable for a guest’s health or safety.

Use of Facilities, Guest Experience and Safety Precautions

• Children under the age of 12 are welcome on weekdays only with a Junior Wellness Day Pass, a parental waiver must be completed.
• Junior / children Day Passes are not available on weekends
• ⁠Access to the restaurant does not require the purchase of a day pass, on weekends direct access to the restaurant is strictly limited to guests 12 years of age or older. Management reserves the right to verify the age of guests to ensure compliance with this policy.
• During periodic events at Lumeira that are curated exclusively for adults, children under the age of 16 are not permitted to enter or participate in any activities at  Lumeira for the duration of the event.
• Remove footwear in designated areas, Lumeira is a barefoot luxury space throughout all recovery areas.
• Towels are provided to Wellness Pass holders. Please return used towels to the designated bins; unreturned towels incur a non-refundable fee of IDR 100,000 per item.
• Sunbeds are provided free of charge and are available on a first-come, first-served basis. Availability is not guaranteed, particularly during busy periods, as we have maximised the available poolside area for sunbed placement. When sunbeds are fully occupied, guests are welcome to use the additional seating available in our restaurant area adjacent to the pool.
• Lockers are provided to Wellness Pass guests. A deposit of IDR 100,000 or an equivalent valuable item (e.g., scooter key, ID) is required for the key bracelet. Lost keys incur a non-refundable penalty of IDR 250,000.
• Lockers are for temporary storage only and not to be considered as secure safes, carrying valuable items into Lumeira are done so at your own discretion.
• Lumeira Wellness bears no responsibility for any loss of unattended personal belongings, whether stored in lockers or elsewhere.
• Belongings left overnight will be removed and kept in lost & found for up to 60 days before disposal.
• Exercise caution on wet or uneven surfaces.
• Showering is mandatory before entering pools, saunas, or steam rooms.
• Guests with recent skin or hair treatments should consult staff before pool use, as chlorine may cause irritation.
• Maintain silence and mindfulness, refrain from loud conversation or mobile phone use.
• Photography should be discreet and non-intrusive. Commercial filming or content creation requires prior approval.
• Pets are not permitted. Only certified service animals are allowed.

Attire and Modesty Guidelines

Appropriate swimwear or pool attire is mandatory at thermal and pool areas. Nudity, streetwear, or undergarments are not permitted in the thermal or pool areas.

Ritual of Cleansing

Showering before using saunas, pools, or steam rooms is a sacred act of cleansing that honors both your body and the natural elements.

No Outside Food and Beverage Policy

Outside food or beverages are not permitted. Only bottled water and personal tumblers are allowed, in the event of beverages or food from outside were brought in to and consumed at Lumeira, an applicable corkage charge will be imposed.

Health & Safety Guidelines

• Participation in all facilities and programs is voluntary and at guest’s own risk.
• Heat, steam, and water facilities may not be suitable for everyone. Guests should assess their own health condition before participation
• Stay hydrated throughout your visit.
• Avoid alcohol or heavy meals prior to treatments.
• Consult staff regarding menstruation or health conditions.
• Lumeira is not liable for adverse reactions resulting from undisclosed medical conditions.
• Guests with contagious illnesses must postpone visits.
• Refrain from running, jumping, or other hazardous behavior.
• Lumeira Wellness bears no liability for injuries or accidents resulting from unsafe or irresponsible conduct.
• Personal accident insurance remains the sole responsibility of the guest.

Promotional Material

Guests may be included in non-intrusive photography or videography for promotional purposes. Consent can be withdrawn at any time by submitting a written notice to management.

Respect for Community and Space

• Treat all guests, staff, and facilities with care and respect.
• Disruptive, unsafe, or inappropriate behavior may result in removal from the premises without refund.
• Guests are liable for any damage caused to Lumeira property.
• Smoking is permitted only in designated areas.
• The use of drugs or weapons is strictly prohibited.
• Service may be refused to anyone under the influence of alcohol or intoxicating substances.
• Personal music or audio must be used with earphones only.

Mutual Respectful Conduct Policy

• All guests are expected to uphold a standard of respect toward fellow guests and staff. Lumeira Wellness enforces a zero-tolerance policy for any sexual advances, harassment, or inappropriate behavior. Such conduct will result in immediate removal without refund and may be reported to authorities.
• Lumeira is committed to providing a safe, welcoming, and inclusive environment for all individuals. Mutual respect is a fundamental principle of our community and applies equally to all interactions, including but not limited to those between staff and guests, guests and staff, and among guests themselves.
• Lumeira upholds a strict non-discrimination policy. We are committed to ensuring that all individuals are treated with dignity and fairness, without discrimination or prejudice of any kind, including but not limited to discrimination based on race, skin color, ethnicity, nationality, religion or belief, gender, gender identity or expression, sexual orientation, marital status, age, physical or mental ability, political views, or any other characteristic protected by applicable laws and regulations.

Force Majeure

Lumeira shall not be held responsible for cancellations, interruptions, or modifications to services caused by events beyond our control, including but not limited to natural events, government regulations, or operational emergencies.

Release and Waiver of Liability

Guests acknowledge that the use of Lumeira Wellness facilities and participation in treatments involve inherent risks.
By entering and participating, guests voluntarily to fully indemnify, defend, and hold harmless Lumeira Wellness, its owners, affiliates, employees, contractors, and agents against any and all claims, losses, damages, costs, or expenses (including legal fees) arising out of or related to any injury, illness, or death resulting from the use of facilities at Lumeira Wellness. 

Compliance with Terms and Conditions

Lumeira Wellness reserves the right to:

• Deny entry or remove any guest who does not comply with these Terms and Conditions.
• Modify operational hours, services, or facility rules without prior notice.
• Amend or update these Terms at its discretion.

Guests are encouraged to review these Terms periodically to stay informed of any changes.

Governing Law

These Terms and Conditions are governed by the laws and jurisdiction of Bali, Indonesia.

All disputes arising under or in connection with this Terms and Condition shall be resolved exclusively by the District Court of Tabanan, Bali.”

Final Note

Lumeira is a living space of healing, return, and sacred remembrance.
Thank you for honoring our sanctuary, the land, and one another.